Returns & Exchanges

Return Policy Overview

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer easy returns and exchanges within 7 days of delivery.

Eligibility for Returns

Items are eligible for return if they meet the following conditions:

Accepted Reasons for Returns

• Defective or damaged product
• Wrong item received
• Size doesn't fit
• Color different from shown online
• Change of mind (with conditions)

Conditions for Return

• Original tags must be attached
• Item must be unworn and unwashed
• Original packaging should be intact
• Return request within 7 days of delivery
• Return form completed properly

Non-Returnable Items

The following items cannot be returned:

• Underwear and innerwear (for hygiene reasons)
• Socks and hosiery
• Personalized or customized items
• Sale/clearance items (unless defective)
• Gift cards and vouchers
• Items without original tags
• Used or damaged items

Return Process

Exchange Process

Prefer to exchange rather than return? Here's how:

• Exchanges are subject to product availability
• Exchange process takes 7-10 business days
• If the desired item is unavailable, we'll process a refund

Return Shipping

Free Return Shipping

We provide free return shipping for:

• Defective or damaged items
• Wrong items received
• Size exchanges

Customer-Paid Returns

Return shipping is at customer's expense for:

• Change of mind returns
• Color exchanges (when original color is available)
• Returns without valid reason

Refund Policy

Refund Methods

Refunds are processed to the original payment method:

• Credit/Debit Cards: 5-7 business days
• Net Banking: 3-5 business days
• UPI: 1-2 business days
• Wallet: 2-3 business days

Refund Amount

The refund amount includes:

• Full product price
• Taxes paid
• Original shipping cost (if applicable)

Note: Return shipping costs are not refunded for change of mind returns.

Quality Check & Processing

Once we receive your return:

• Items undergo quality inspection (1-2 days)
• We verify return conditions are met
• Refund is processed if approved
• You receive email confirmation
• If return is rejected, we'll explain why

Defective Items

If you receive a defective item:

• Contact us within 48 hours of delivery
• Provide photos/videos of the defect
• We'll arrange free pickup
• Choose between replacement or refund
• Priority processing for defective items

International Returns

Currently, we only accept returns from within India. International returns are not available.

Return Exceptions

Special circumstances:

Festive Period

During major festivals, return window may be extended to 15 days.

Bulk Orders

For orders above ₹10,000, please contact our support team for personalized return assistance.

Contact Returns Support

Need help with returns or exchanges?